When you’re considering what is the best social media management tools, it comes down to three key ideas: Engagement, Analytics, and the networks your customers populate. Some social media managers opt for a single tool, while others use multiple tools – particularly in Enterprise environments.
Which social media management tool should you pick? Read on to discover how to choose the right platform for you, and for our list of the 10 best.
It’s all about community engagement.
The companies most successful at social media use it to engage with their audience. They’re doing customer service, solving problems, answering questions, and helping people get more of what they want from their products and services. Take your cue from the most successful users of social media: Engagement isn’t broadcasting or replying. It’s listening and responding with intention. They’re not sharing what they ate for breakfast – they’re following the right accounts, watching for brand mentions and people’s feelings about the brand, and joining the conversation already in progress without butting into it.
Picking the right tool can be a chore, given that there are dozens of social media management tools out there. Your choice of tool, or tools, depends on which social networks your customers use daily and the complexity and volume of interactions.
Here’s a look at 10 social media management tools and how they can help you engage your community of customers.
There’s no question that Hootsuite is the big dog in this hunt. It is the most-used social media management platform, with over 10 million people using it. Hootsuite integrates with hundreds of business applications and many social networks. Sign up for your 30-day-free trial today.
Pros: A large number of social networks supported, including Facebook, Twitter, LinkedIn, Instagram, FourSquare, and Google+. Excellent in-depth analytics and reports. Good user interface gives a single view into your networks. Features over 100 apps that integrate other networks and sites, such as YouTube and Salesforce.
Cons: Users report that getting the most out of HootSuite requires negotiating a steep learning curve. Hootsuite University is available to help you learn to use it effectively. Additional team members and reports are expensive. The downside to its unified user interface is that it can get very crowded and, therefore, hard to follow.
Buffer is the king of scheduling social media posts. Schedule one, or schedule multiple messages across different times and social media accounts. It’s easy to use, features an uncluttered interface, and is super simple. Its analytics are straightforward and even the free version provides a lot of useful information about your posts. With native video sharing and its Pablo tool for easily overlaying graphics with text and quotes, millions of social media marketers swear by it.
Pros: Sports a clean, easy-to-use interface. Features native video sharing, built-in tool for natively overlaying text onto graphics. Good for broadcasting.
Cons: Can’t view Twitter feeds or directly interact with followers.
TweetDeck is a cross-platform Adobe AIR client and iPhone app that provides social dashboards for your Twitter accounts.
Pros: Monitor multiple timelines. Access the dashboard through any web browser on any platform. Multiple social media account access. Easy selection of accounts from which to retweet. Customize your Twitter experience. Build custom timelines, keep track of lists, and automated searches to track topics, events, and hashtags.
Cons: No mobile app version. Non-intuitive user interface. Scheduling tweets can be clumsy and tedious.
Pricing/Pricing Plans: TweetDeck is free.
If what you’re doing is monitoring the web and social networks for keywords, Mention is the tool to use. With it you can create alerts for any keywords you want to monitor – your company, your brand, your competitors, and so on. When you connect your social accounts to Mention, you can also reply or join a conversation directly from the Mention interface. Provides analytics on your keyword alerts.
Pros: Strong at team collaboration on managing conversations in your social accounts. It’s Statistics and Exports feature gives you data about each alert, showing the number of mentions, the timeframe, and where the mentions originated.
Cons: No free plan, though there is a free trial, which only one alert and one user. Not for the small business or individual user.
Sprout Social is a social media management tool that lets you schedule and post a message to multiple social media accounts. You can manage multiple social profiles at the same time. Allows teams to collaborate on tasks and assign them to other team members. Provides in-depth analytics, brand monitoring, competitive insights, and social CRM features. Start, monitor, and join social conversations.
Pros: Intuitive, easy-to-use interface on both web and mobile platforms. SalesForce, ZenDesk, and UserVoice integration. Publish across networks and devices. Conversation history. Monitor and set alerts for keywords. Strong analytics. Supports Facebook, Twitter, LinkedIn, and Google+.
Cons: No individual, free version. Expensive for the individual and small business user. No Instagram or Pinterest integration.
If you’re a SalesForce aficionado and you’re managing social media, its Marketing Cloud add-on features a very good social media management tool called Social Studio. Analyze conversations from over 650 million web sources to discover what customers are saying about the keywords, branding, and topics in which you’re interested. You can publish posts across social network and run social media marketing campaigns. Its integration across the SalesForce Customer Success Platform means that marketing, support, and sales can all connect and interact with customers.
Pros: Works seamlessly with SalesForce.com. Easy content scheduling. Facebook and Twitter integration. Aggregated content calendars, which are easy to share with other users for campaign management. Dashboards for reporting.
Cons: No native video posting. No LinkedIn photo posts. No Instagram support. Does not support native Facebook tagging. Prohibitively expensive for most individuals and small businesses.
SocialBakers is one of the world’s largest social marketing & analytics suites, with over 2,500 clients. It provides an enormous database of free social media statistics and insights in the world. With it, companies can measure, compare, and optimize social media campaigns with an amazing array of data-driven insights. SocialBakers is the only analytics platform that provides global industry benchmarking and local categorization in social media. Facebook awarded Socialbakers 3 Preferred Marketing Developer badges in recognition of its capabilities.
Pros: Provides a simple, easy-to-use interface. Excellent competitive analysis and visualization tools. Supports multiple social networks, including Facebook, Twitter, and YouTube.
Cons: Supports fewer social networks than other, comparable tools. All plans support only 5 users. No free version. Expensive for individuals and small businesses.
Oktopost is the tool to use for large-scale content distribution to social media across all of your profiles and company pages. It is designed for creating promotional campaigns on social media. It provides lead tracking and analytics that identify which social media networks, profiles, and posts are the most effective for your audience.
Pros: Track the total number of clicks on your posts. Bulk post scheduling. Unified dashboard from which you can publish and schedule posts across your social channels. Excellent measurement tools for determining campaign ROI. Integrates with third-party platforms such as SalesForce and Marketo.
Cons: Cannot share a content item simultaneously across multiple social channels. Expensive for individual users and small businesses.
Raven Tools is a social media marketing tool designed to manage and report on your online marketing campaigns. It provides over 30 marketing tools, including SEO, social media, content marketing, and pay per click tools. It’s customizable reporting tools are top-notch. Raven Tools provides tools for team collaboration, analytics, and integrates with numerous third-party tools.
Pros: Drag-and-drop report building and automation. Excellent selection of tools. Extensive integration with third-party applications as diverse as Aweber, Twitter, Facebook, YouTube, LinkedIn, Klout, Google Analytics, and more.
Cons: Analytic tools are not as useful as they should be. Contact Finder tool is unreliable.
Forrester called this “the most powerful technology in the market” because of the completeness of its coverage. Its social media management tools support over 20 social channels, feature 20 Enterprise-level modules, and understand over 70 languages. It excels at content publishing and customer engagement and is designed for large collaborative teams at scale.
Pros: Customizable. Scales well. Broad social media management and marketing coverage. Excellent team collaboration tools. Well-designed content/editorial calendar.
Cons: Expensive. Long implementation and learning curves. Tracking keywords and general social listening capabilities subpar in comparison with competitive products.
As you can see, there is a great deal of choice available online when it comes to social media management tools. Whether you are a one man band or a multinational company, there should be an online service in this list to cater for your social media needs. Have you used any of these services before? What are your thoughts on them? Be sure to leave us a comment below and share your experiences with the different social media management tools.