Under a freemium model, the majority of the features are generally available to all users while a small portion is accessible only by those with a paid membership. This model is attractive to many publishers and webmasters because it allows the site to be indexed by search engines and consumed by all visitors while also offering value to those looking for additional content or advanced functionality.
The concept of a freemium model is best explained by some examples of this approach in action. The best example is LinkedIn, which includes a free service that the vast majority of its users select and a number of paid membership tiers with various benefits:
Another example of a freemium business is Dropbox, the cloud-based file sharing and storage site. Most users maintain a free membership that gives them up to 2 GB of storage. “Power users” with higher storage demands are able to upgrade to paid memberships at various price points:
In these cases, the freemium model is applied to the entire business. It can also be applied to individual aspects of a web site, such as tools.
For example, Loopnet.com features a searchable database of real estate across the U.S. Non-members can access a limited number of search results, which creates an opportunity for the site to “upsell” paid memberships that unlock the full functionality:
Compete is another example of a tool that has different levels of functionality for different levels of users. Public visitors to the site are able to pull a limited information of competitive intelligence about a site. Upon using the Compete tool, they will be notified of some additional features that are available with an upgraded Compete PRO membership:
Below are a couple examples of sites that operate under a freemium model:
When building a new site or tool, there are a number of different options available. If the site contains or will contain a paid membership option, the freemium model can often be a sound strategy. However, as discussed in the section below, there are some drawbacks and limitations as well.
Freemium models allow for a significant amount of flexibility in creating and marketing features. The most important part of this strategy relates to the relative value of the offerings.
Specifically, it’s important to build a product in which both:
LinkedIn is a good example of this; the free membership delivers a tremendous amount of value to members, but there is also a very clear set of benefits that come only with a paid subscription (e.g., visibility in to who is viewing your page). If the free product was extremely limited and not very useful, there would be far fewer members to whom the paid memberships can be marketed. In many cases, visitors who discover the site’s free content through a search engine or referral will eventually upgrade to a paid membership once they become convinced of the value.
There are a number of ways that non-paying customers can be convinced to upgrade:
It’s also important to clearly communicate the opportunity to unlock additional functionality once free visitors have reached capacity. The screenshot above of Compete is a good example of this; it is clear that more information is available to paying members.
If you’re building a high quality site, tool, or resource you may be tempted to put it behind a “pay wall.” In that case, users would have to have a paid membership (or a free trial, if you offer one) to enjoy the full functionality. Ideally, there will be a way to allow visitors to your site to experience part of the product while keeping the most useful functions behind a pay wall.
There are several advantages to taking the freemium approach: